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How does our support service work?

The Thorsen team provides operational technical support and maintenance for all models of night vision devices, including the PVS-14, PVS-7, PVS-31, Aethernus, as well as other professional and tactical devices.

We offer:

Fast application processing

All requests are recorded in the system. A specialist will contact you as soon as possible.

Maintenance

Diagnostics and troubleshooting, optics inspection, replacement of components - electron-optical converters (EOC), lenses, housings, mounts.

Warranty and post-warranty service

Devices under warranty are serviced free of charge. We also offer paid service after the warranty expires.

Spare parts and accessories

Selection and ordering of parts: helmet mounts, bags, cases, goggles, and more.

Support for government customers

Applications from the Armed Forces of Ukraine, the Territorial Defense Forces, the Ministry of Emergencies, state funds, and budget organizations are processed in priority order.

For quick processing, please specify in the form:

Device model;

Order number or purchase date;

A brief description of the problem;

If necessary, photos or videos.